Return Policy Exclusively for Shoppe items  

We hope you are happy with your purchase, in the event that your item arrived damaged, please review our return policy. 

We take great effort to photograph our items accurately and describe our products in detail. 

We are also available to answer any of your questions regarding the products listed at

For Return requests you will be asked to provide your Order # and a photo of the damage and we will begin the return process.

Please note: Customer is responsible for any additional shipping costs incurred upon return. Return labels will be provided.  

Once the return is checked and approved, we will issue the refund (as per our policies) to your original method of payment. Shipping charges on returned merchandise are non refundable. Please note a 10% processing and restocking fee will be deducted from purchase price upon return. 

Pillows, Ottomans & Accessories:

Custom Pillows, ottomans & accessories may be returned within 30 days of receipt in new, unused condition (dry cleaned items will not be accepted). All tags must be attached. 


Fabric yardage may be returned within 30 days of receipt, less a 20% restocking fee applied to the refund total. Please note Fabric that has been cut, washed or altered by the customer cannot be returned.

Rugs may be returned within 7 days of receipt for a full refund. After 7 days and within 30 days of receipt, a 15% restocking fee will be applied to the refund total

Clearance/Final Sale Items: 

Clearance fabrics, pillows, accessories, furniture, Accident items, as well as swatches and remnants are considered to be final sale and are not eligible for return.

Return Instructions:

Return shipping costs are the customer’s responsibility. Once your item(s) has been packaged for return, you can send to the below address with the mail carrier of your choice. Please include your order number with your return: 

4579 By Design Inc.
Attn: Customer Service
Unit 1- 3 Lee Valley Drive 

Port Carling , ON 

P0B 1J0

Alternatively, if you are located within the Muskoka Area you can return your items in person at our Design Studio (located at the above address), Mon-Fri 10am-4pm.


We are here to help! Please contact or call 705-205-2022